Product Safety

General Safety

• Read the product manual before first use and keep it for reference.
• Keep out of reach of children and pets during use and while cooling.
• Never direct steam at people, animals or electrical equipment.
• Allow the unit to cool fully before refilling, cleaning or storing.

Surfaces to Avoid

Avoid unsealed wood, delicate fabrics, heat-sensitive plastics, electronics, painted surfaces that may lift, and any surface labelled as unsuitable for heat or moisture. Always test a small hidden area first.

Electrical Safety

Only use the plug and cable supplied with the product. Do not use if the cable or plug is damaged.

Reporting a Safety Issue

Please contact us immediately via the Contact page if you experience a safety issue with your product. Stop using the product until we have advised on next steps.